Refunds & cancellations

Eligibility

Refunds apply to fees paid under a signed engagement letter for cost audit coordination, pre-tender review, variation audits, progress payment verification, or final account review. Website inquiries alone do not create a payable fee.

Cooling-off and cancellation before start

If you cancel in writing before we begin document review or site work, we refund prepaid fees in full, minus any non-refundable third-party costs we have already incurred with your written approval (for example, courier fees for drawing sets).

After work has started

Once fieldwork or document review has begun, refunds are partial. We invoice for time and deliverables completed at the engagement rates, and refund any unused prepaid balance. If the completed portion exceeds the deposit, a balancing invoice is issued instead of a refund.

Deposits

Fixed-fee engagements usually require a 40% deposit to reserve the start window. The deposit is credited against the final fee. It is refundable in full only if we cancel the engagement or if you cancel before work starts as described above.

Rescheduling

You may request to move the start date once without charge if you give at least five business days’ notice and we have capacity. Shorter notice may incur a rescheduling fee of up to one day rate to cover displaced planning.

No-shows and delayed document delivery

If a scheduled site visit or working session is missed without notice, or if essential documents do not arrive within the agreed window, we may charge the reserved day(s) and re-quote the remaining timetable.

Monthly verification retainers

Retainers paid for a verification month are non-refundable once that month’s claim cut-off has passed and review has started. If you terminate a retainer with at least ten business days’ notice before the next cut-off, unused future months are refunded.

Non-refundable items

Completed audit reports, issued verification memos, and third-party costs approved in writing are non-refundable. Time already spent clarifying documents with your team is billable.

How to request a refund

Email hello@architechnet.digital with your engagement reference, payment date, and reason. You may also call +886424626418. We confirm eligibility within five business days.

Processing time and method

Approved refunds are processed within fourteen business days to the original payment method where possible, or by bank transfer to an account you nominate in writing.

Exceptions

If ArchITechNet cannot perform the agreed scope for reasons within our control, you may choose a full refund of amounts paid for uncompleted work or a revised timetable at no extra planning charge.